Workforce Management
Plan smarter, schedule faster, and hit service levels with confidence.
Smart forecasting, contract-aware scheduling, agent self-service, and real-time adherence, integrated with Cisco and Expertflow CX.
What makes us Different?
Contract-Aware Scheduling
Schedules automatically respect contract rules (hours, rest, and working days) across teams and locations.
Intraday Management
Supervisors adjust shifts, approve leaves, and manage exceptions within policy, ensuring flexibility without breaking coverage.
Clear Calendar Views
Color-coded personal and team calendars make shifts, leave, and activities instantly understandable.
Live Adherence & Dashboards
Real-time plan-vs-actual views and actionable dashboards keep supervisors and agents aligned on SLA performance.
Forecasting & Scheduling
Turn history into accurate staffing plans. Define skills and service targets, clean historical data, generate interval-level forecasts, and convert them directly into schedules with scenario comparisons.
Shift Design
From templates to compliant rosters in minutes. Use shift categories and a reusable activity library to design valid shift patterns and enforce rest, break, and sequencing rules.
Intraday Management
Manage leave, shift swaps, and same-day adjustments in one place. Balances and entitlements update automatically, and approved changes block scheduling conflicts.
Workforce
Organize teams, roles, and eligibility in a single structure. Supervisors manage user records, contracts, skills, and schedule periods while leave balances and status flow automatically into scheduling.
Agent & Team Views
Clarity for every stakeholder. Agents see their own shifts in day/week/month formats, while supervisors compare team coverage, approve swaps, and act on workload imbalances.
Real-Time Adherence & Reporting
See plan vs. reality as it happens. Map platform states to planned activities, monitor adherence live, and combine operational and compliance reports for export.