Blog - Expertflow

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Contact Centers

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September 30, 2025

Drive better customer experiences with Expertflow solutions for SAP

September 11, 2025

WhatsApp Business Voice with Expertflow CX: Elevating Customer Conversations

February 29, 2024

Provide 24/7 availability with our Customer Widget for Chat and Voice.

February 12, 2024

Expertflow CTI integration between Genesys and Microsoft Dynamics 365

December 18, 2023

How IVR Deflection can help you reduce your cost for customer service

November 6, 2023

Chat via SMS, WhatsApp, Viber, Facebook Messenger from Cisco Jabber

October 18, 2023

Expertflow renews Cisco UCCE Partnership

September 19, 2023

Expertflow is extending their Contact Center offering

June 26, 2023

Uganda Revenue Authority (URA) uses Expertflow’s Hybrid Chat software for a better customer experience.

May 24, 2023

KCB Bank is committed to providing an exceptional customer experience!

April 17, 2023

Customer Experience Event in Nairobi, Kenya.

March 28, 2023

Expertflow SIP proxy service as a solution to Cisco CUSP EOL

March 17, 2023

Expertflow has renewed Cisco Select Developer certification.

February 24, 2023

Expertflow re-certified for ISO9001 Quality Management Systems and ISO27001 Information Security Management Systems.

February 10, 2023

Telenor Pakistan uses Expertflow’s Chat Solution for their customer service

January 9, 2023

Is ChatGPT suitable for Customer Service?

December 14, 2022

Why Expertflow chooses WebRTC for customer care

November 10, 2022

Missouri Poison Center uses Hybridchat by Expertflow

October 6, 2022

Air Products South Africa uses Expertflow’s Recording Solution for Cisco

September 5, 2022

CUCM Connector via JTAPI First Dev Release

August 16, 2022

BaseBS Vietnam: Salesforce Connector for Cisco Contact center at global consumer electronics company

August 3, 2022

The MAUTICAST – Universal Chat (Feat. Andreas Stuber)

June 4, 2021

Keyword- Speech Recognition – Natural Language Understanding – Conversational IVR

May 24, 2021

Social Media Page Management – Filter Harassment

April 5, 2021

IVR Mailbox Solution

September 1, 2020

Expertflow, Security, GDPR, HIPAA, PCI-DSS and PII

May 16, 2020

Hybridchat and Genesys

April 29, 2020

Expertflow opens Regional Office in India & welcomes Bennish Jose to the team!

April 22, 2020

Conversational IVR using Cisco CVP and CVA with Google Dialogflow

April 16, 2020

Why Expertflow Hybridchat is the best live chat tool

April 10, 2020

Customer Geolocation in Customer Care

March 21, 2020

Mobile Agent for Cisco Finesse on UCCE, PCCE and UCCX for Voice and Chat

March 4, 2020

Expertflow Hybrid Email

February 28, 2020

Cisco Answer Service vs HybridChat

February 6, 2020

Show Customer Website activity to an agent in a Cisco Contactcenter

January 23, 2020

Hybridchat comparison with Cisco Socialminer, ECE Chat, Livechat, Tawk and other chat tools

December 21, 2019

Expected durations for asynchronous routing using AI predictions

November 14, 2019

Business Intelligence and Analytical Reporting

November 13, 2019

Media Routing for Cisco UCCX

October 28, 2019

Queuing with a Chatbot

October 24, 2019

Retail Queue / Branch Office

October 4, 2019

Triage and paging of experts

October 3, 2019

Visual IVR with Expertflow Hybridchat

September 28, 2019

Expertflow Contact Center Glossary and Abbreviations

September 28, 2019

Expertflow moves towards Container as a service for ISVs

September 17, 2019

Data protection (GDPR) and fraud prevention (PCI-DSS)

September 10, 2019

Artificial intelligence in customer care

September 10, 2019

Erlang C and the contact center

September 9, 2019

HC with CIM

September 9, 2019

Combine Voice and Chat Campaigns, and conduct Surveys

July 24, 2019

Mapping Channels with CIM

July 20, 2019

Hybridchat and Cisco ECE or Socialminer Chat

July 1, 2019

Expertflow will participate at Cisco Live in Berlin and CCW 2017

July 1, 2019

Campaign Manager for Cisco Contact Center

March 21, 2019

Expertflow wins Cisco & Google Cloud Challenge grand prize